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Terms and conditions for 1 Day Play Pass

Payment occurs at the time of purchase.

ALL SALES FINAL. City Owlets does not offer any refunds or account credit for unused open-play passes, packages, or memberships. All stated expiration dates on all passes, packages, and memberships are as-is an can not be extended

City Owlets is not a reservation-based facility, however space is limited, therefore use of the play area will be allowed on a space-available basis. City Owlets reserves the right to limit the number of people that occupy any area of the facility. We will make reasonable efforts to monitor the number of people in the facility and reserve the right to ask you to leave the playspace after 2 hours to accommodate other children. You acknowledge that such an effort is made to provide a safe and fun environment while making reasonable efforts to limit inconvenience due to space restrictions.

Our facility is designed for CHILDREN'S USE ONLY, specifically children under the age of 7 only. We reserve the right to refuse admittance to any child(ren) over that age and/pr do not fit the height and size requirements of the facility's attractions. Please read all signs posted throughout the playspace and note the age restrictions in each exhibit/play area. Our facility should be used properly as instructed. We would ask that adults take care of the facility's attractions and utilize the facility with caution.

City Owlets does not provide supervision for children while at City Owlets. You assume full responsibility for the conduct of your child(ren) whilst visiting City Owlets. You agree that you shall remain on the premises at all times that your child(ren) is/are present. In addition, you are responsible for your child(ren)'s supervision and safety while at City Owlets.

You and your child(ren) shall conduct yourself in a manner that does not threaten the health, well-being, and full enjoyment of other visitors.

Children must stay within arm’s reach of a parent or caregiver at all times. All parents and caregivers are responsible for their child(ren)’s safety and supervision at City Owlets. Non-compliance with this policy may result in dismissal for the day and may result in termination of playspace and/or membership privileges at City Owlets.

No rough play or fighting allowed. We do not tolerate bullying, fighting, and/or rough/horse play. We reserve the right to refuse admittance to any child(ren) involved in bullying, fighting, rough/horse play, and/or disrespect of others and remove them and their guardian(s) from the facility without a refund.

Please do not bring any child(ren) to City Owlets when they are ill or have a communicable medical condition. We reserve the right to restrict admission and/or send the child(ren) home, when, in our opinion, that child is ill or risks the health or well-being of other children.

Please limit all food and drink to the café area. You are prohibited from bringing any food, drink, or gum into the play are or classroom of City Owlets.

City Owlets is committed to providing a safe environment for all children at our facility, including those with food allergies. Therefore, we request that you do not bring peanuts, nuts, or foods containing nut ingredients into City Owlets.

SOCKS ARE REQUIRED IN THE INDOOR PLAYSPACE FOR ADULTS AND CHILDREN. Outdoor footwear is prohibited in the indoor play area. SHOES MUST BE WORN AT ALL TIMES FOR ADULTS AND CHILDREN IN THE OUTDOORS BACKYARD SPACE. We reserve the right to refuse entrance to anyone who does not have the proper footwear. Socks are available for purchase.

City Owlets is not responsible for loss, theft of, or damage to, any personal belongings. Do not leave valuables or personal belongings unattended.

To ensure a safe enjoyable experience for all people, we request that all strollers and carriages be folded for storage while visiting City Owlets.